Call Center Solutions that reduce operating costs and offer extended business continuity and flexibility.
US Based Agents that provide exceptional customer service at a reasonable cost Custom Call Center tools and processes designed to meet customer specifications Customer service training and consulting services that focus on increased customer satisfaction From Program Centers to Technical Help Desks, Kornerstone Customer Service Agents are trained to provide client specific services to end users.
Cost Saving Call Center Solutions
Kornerstone provides affordable call center services with 100% based US agents that are experienced in all areas of customer service including technical support, information services, online sales, and order entry. Our model of virtualization and custom tracking tools help to reduce costs by providing competitive services without losing the benefits of personalized services.
Our team of business process experts will work with you to develop the procedures and scripts that will provide your customers with a service that is specific to your organization. Each agent assigned to your call center will be trained per your requirements so that all customer interaction is handled effectively and articulately. As part of our belief in best business practices, you will have access to extensive reporting which includes capturing call counts, call profiles, resolution breakdowns, and marketing data to ensure that your specifications are met.
Data Collection and Reports
As your partner, we understand that you need access to tools and data to help you identify ways to improve the customer experience. With our web based systems, you will have on demand access to real time customer interactions, call recordings, transcripts and analytics to help you make effective business decisions.
KSTech in Action
Kornerstone has partnered with organizations who need a support center as part of their projects and or bids. For example, organizations may need a temporary support center to provide information and assistance as they roll out a new program or application. In other cases, organizations might need a call center to make outbound calls or to process orders.
As a partner or sub-prime on contracts, Kornerstone can also offer organizations the additional benefit of being a certified DVBE.
For example, as part of a state contract, Kornerstone currently manages a call center that supports over 1000 administrators with program procedures, material procurement, and technical support.